1. Merchant Information
Business Name: Syssel Foretak Lisitsa
Organization Number: 934 530 411
Address: Kristiangarden 3, Eidsnes, Norway
Contact: ceo@fusionx.agency | +47 921 32 392
2. Refund Eligibility
We strive to provide the highest quality service to our customers. Refunds are available in the following circumstances:
- Service delivered significantly different from description
- Technical issues on our side preventing service delivery completely
- Order not delivered within the specified timeframe (as per Delivery Policy)
- Duplicate charges or billing errors
3. Non-Refundable Circumstances
Refunds are NOT available in the following situations:
- Services delivered successfully to the correct account
- Services delivered to incorrect account due to customer-provided wrong information
- Customer dissatisfaction with natural engagement patterns
- Requests made after 30 days of purchase
- Violations of our terms of service
- Account suspension or deletion by social media platforms
4. Refund Process
To request a refund:
- Contact our support team within 30 days of purchase
- Provide your order number and detailed reason for refund
- Include screenshots or evidence if applicable
- Our team will review your request within 48 hours
- If approved, refunds are processed within 5-7 business days
5. Refund Methods
Approved refunds will be processed using the same payment method used for the original purchase:
- Credit/Debit Cards: 3-5 business days
- PayPal: 1-3 business days
- Bank Transfer: 5-7 business days
6. Partial Refunds
In some cases, partial refunds may be offered:
- When part of the service has been delivered successfully
- For subscription services used for part of the billing period
- As a goodwill gesture for service issues
7. Recurring Subscription Refunds
For monthly recurring subscriptions:
- Refunds are not provided for unused portions of the current billing cycle
- Cancellations take effect at the end of the current billing period
- Refer to our Cancellation Policy for subscription management
8. Dispute Resolution
If you're not satisfied with our refund decision:
- You may escalate the matter to our management team
- We will conduct a secondary review within 72 hours
- Final decisions will be communicated in writing
9. Contact Information
For refund requests or questions about this policy, contact our support team:
- Email: ceo@fusionx.agency
- Phone: +47 921 32 392
- Response Time: Within 24 hours
Last updated: December 2024